|Their customer service was in preparation to reduce information load through a to-be-launched chatbot app for regional home pages. But how should this sci-fi conversation feel like? Should we start from CEO quotes before indexing popular questions?
Although I was asked for a workshop specific to micro-copy for a chat platform, my survey revealed the department needs to dance with writing for engagement first. I compiled a 6 hour crash course in effective communication for digital mediums. People even listened for a while.
Multinational information technology corporation
Educating the customer support department about copywriting